Refund policy

Returns Policy

We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@sweethome24.uk.
Please note that returns must be sent to the address listed in the withdrawal form.

If your return is accepted, you will need to create your own return label and send the package to the address indicated in the withdrawal form. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can reach us anytime at support@sweethome24.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can purchase the new item in a separate order.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel your order within 14 days without giving any reason. As stated above, the item must be in the same condition in which you received it—unused, unworn, with tags, and in the original packaging—and you’ll need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@sweethome24.uk.

Right of Withdrawal / Returns & Refunds Policy / Withdrawal Form

You have the right to withdraw from your order within 14 days without stating any reason.

The withdrawal period is 14 days from the date on which you received the goods, or a third party named by you (other than the carrier) took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by making a clear statement.

You may inform us of your decision by email at support@sweethome24.uk.

The refund will be made no later than 30 days from the day we receive the returned goods. The refund will be issued using the same payment method you used for the order. No fees will be charged for the refund. Shipping charges are non-refundable.

Return Conditions

Please ensure the goods meet the following conditions to be eligible for return:

The goods were purchased within the last 14 days.
The goods are in the original packaging.

Exclusions from Return

Returns are excluded in the following cases:

Goods made to customer specifications.
Goods not suitable for return, e.g., perishable goods or goods past their expiry date.
Goods that are not suitable for return for health protection or hygiene reasons, if their seal was removed after delivery.
Goods which, after delivery, were inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of items that do not meet the conditions above or for which a return is excluded.

Returning Goods

In the event of a return, you bear the cost and risk of returning the goods. Please send the goods to the following address:

Dirk Michael Gutbrodt
Im Hölk 91
D-23843 Bad Oldesloe
Germany

We assume no liability for goods that are damaged or lost during return shipment. We recommend using a postal service that offers shipping insurance and proof of shipment. Without actual receipt of the goods or proof of shipment, no refund can be issued.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift voucher will be issued to you.

If the goods were not marked as a gift at purchase or the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.

Contact Us

If you have any questions about our returns and refunds policy, please email us at support@sweethome24.uk.

Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

To:
Dirk Michael Gutbrodt
Im Hölk 91
23843 Bad Oldesloe
Germany
Email: support@sweethome24.uk

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on () ____________ / received on () __________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: _____________________

(*) Delete as appropriate